Career Opportunities at CUMULUS MEDIA
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About CUMULUS MEDIA 

CUMULUS MEDIA (NASDAQ: CMLS) is a leading audio-first media and entertainment company delivering premium content to over a quarter billion people every month — wherever and whenever they want it. CUMULUS MEDIA engages listeners with high-quality local programming through 428 owned-and-operated stations across 87 markets; delivers nationally-syndicated sports, news, talk, and entertainment programming from iconic brands including the NFL, the NCAA, the Masters, the Olympics, the American Country Music Awards, and many other world-class partners across nearly 8,000 affiliated stations through Westwood One, the largest audio network in America; and inspires listeners through its rapidly growing network of original podcasts that are smart, entertaining and thought-provoking. CUMULUS MEDIA provides advertisers with local impact and national reach through on-air, digital, mobile, and voice-activated media solutions, as well as access to integrated digital marketing services, powerful influencers, and live event experiences. CUMULUS MEDIA is the only audio media company to provide marketers with local and national advertising performance guarantees. For more information visit www.cumulusmedia.com.

 


Customer Service Representative

Department: Customer Service
Location: Atlanta, GA

CUMULUS MEDIA | Atlanta, GA is looking for an experienced Customer Service Representative for Incentrev/SweetDeals.com.

Incentrev/Sweet Deals is a consortium of e-commerce sites that sells discounted local, travel and product deals in more than 150 markets across the United States. Our primary partner is Cumulus Media (branded Sweet Deals) and their 447 owned and operated stations in 90 markets. In addition, we work with another 60 mid-to-small market radio and TV stations who sell deals under various brands.

Role:

  • Take live calls ranging from simple usage questions to unique circumstances that come up with a specific offer, as well as spending some time answering emails
  • Resolve customer issues in a timely and consistent manner
  • Manage time and productivity to meet daily individual and team ticket targets
  • Stay current with knowledge of internal ticketing system, customer portals, back-office databases, Sweet Jack redemption procedures, and specifics around different types of merchant features
  • Liaise with other departments to address any cross-departmental issues impacting the subscriber

Competency:

  • Previous professional experience in a customer-service capacity, preferably in a high-volume, transactional environment
  • Evidence of conveying customer service through your written and verbal communication
  • Experience in e-commerce preferred
  • Bachelor’s degree preferred
  • Comfort in a computer- and phone-based role for up to 8 hours a day

What we offer:

  • Competitive pay
  • Professional growth and career path
  • Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions
  • Medical, Dental & Vision Insurance coverage
  • 401K with company match to plan for the long-term
  • Paid Vacation & Holidays

For immediate consideration, please visit https://www.cumulusmedia.com/work-here/

For more information about CUMULUS MEDIA, visit our website at: https://www.cumulusmedia.com/

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).

Cumulus is an Equal Opportunity Employer (EEO)

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